HIT HOOT Help Center

FAQ

Getting Started

What is HIT HOOT?

HIT HOOT makes your show and sends it everywhere. Make it in the cloud with AIR, on your PC with STUDIO, or on your own switcher, and HIT HOOT sends it to YouTube, Facebook, Twitch, any RTMP and your own platform at once, in 1080p.

Who is it for?

Schools, churches, teams and leagues, venues and arenas, racetracks: anyone putting on a show who wants it to look like TV and be everywhere their people watch.

How do I start?

Make your account, pick a package, add a BEAM for each camera and the STREAMS you send to, then go LIVE. It takes a few minutes.

I already produce my show. Is HIT HOOT for me?

Yes. Send HIT HOOT your finished show from vMix, OBS, TriCaster, an ATEM or STUDIO with one stream key, and HIT HOOT sends it everywhere at once, in the same quality, with the recording and clips kept for you.

BEAMS And STREAMS

What is a BEAM?

A camera coming in: the BEAM app on an iPhone or Android phone, BEAM for Desktop on a laptop, or any RTMP or SRT encoder. Each one gets its own code.

How many BEAMS do I get?

One, two or three cameras by package: BUZZ 1, BANG 2, BOOM 3. Need more? Add a camera with + BEAM for $19.99 a month (or $199.99 a year) each, up to 10, from Package & Billing.

How many places can I stream to?

Six, ten or twenty at once, by package: YouTube, Facebook, Twitch, Kick, any RTMP address, or your own platform. Your upload stays the same no matter how many.

Is there an hours limit?

Not on STREAMS: send as many hours as you like. AIR’s cloud mixing comes with 20, 40 or 60 hours a month, and you can add 10 more any time.

What internet do I need?

Each BEAM needs about 6 Mbps up for 1080p. With UNITE, a phone or STUDIO sends over Wi-Fi and cellular together, so the picture holds when one drops.

Do my viewers watch on HIT HOOT?

No. Your viewers watch where they already are: your YouTube, your Facebook Page, your Twitch, or your own platform. HIT HOOT never charges by the viewer.

AIR

What is AIR?

A production truck in your browser. Your BEAM cameras come in, you switch between them with your OVERLAY on top, roll replays and clips, and HIT HOOT’s servers make the show in 1080p.

Do I need a powerful computer for AIR?

No. AIR mixes the show on HIT HOOT’s servers. Any laptop or tablet runs it; your phones only send their own camera.

Is my show recorded?

Yes. Every show is recorded on HIT HOOT, so you can trim it, mark the big moments and cut clips after.

OVERLAY And STUDIO

What is OVERLAY?

Scoreboards, lower thirds, titles, countdowns and sponsor loops on top of your video. Run it from a phone on the sideline; it shows in AIR, STUDIO, OBS or vMix with one link.

What is STUDIO?

The full production switcher for Windows (Mac coming soon): capture cards, instant REPLAY, audio, scenes and CUE automation, with UNITE built in. It comes with the BOOM package.

Packages And Billing

How much is it?

BUZZ $39.99, BANG $69.99 and BOOM $99.99 a month, or ten months’ price for the year (two months free). See Pricing.

Can I cancel?

Yes. There’s no contract, monthly or yearly. Cancel from Package & Billing any time; it keeps working to the end of the month or year you paid for.

Can I change my package?

Yes, from Package & Billing. Moving up or down charges or credits the difference for the rest of your month or year.

Do you have promo codes?

Sometimes. Type one in when you pay for your package: it shows what comes off before you pay.

Your Account

Can my crew help run the show?

Yes. Add them under Team: Admins run the channel with you, and Producers run shows and the tools. Only Owners see billing.

How do I get help?

Ask HIT HOOT in the Help Center for an instant answer, or send a message and a real person on the team replies.

Still Stuck?

A Real Person Answers.

Ask HIT HOOT for an instant answer, or send us a message and someone on the team replies.

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