HIT HOOT (“HIT HOOT,” “we,” “us,” or “our”) operates https://hithoot.com and its apps, tools and services (the “Service”). This Privacy Policy describes how we collect, use, store, disclose and protect personal information when you use the Service. By using the Service, you acknowledge the practices described here.
Information We Collect
Information You Give Us
Your name, email address, password (stored only in a scrambled form we can’t read), your channel’s details, your team members, the stream keys of the platforms you send to (kept encrypted), and what you tell us when you contact us.
Payments (Stripe)
Packages are paid through Stripe. HIT HOOT never sees or stores full card numbers; Stripe handles billing information under its own privacy policy.
Your Video
Your cameras’ video passes through HIT HOOT’s servers so it can be mixed and sent to your STREAMS, and your shows are recorded so you can trim them and cut clips. Recordings are kept for the time you choose, then deleted.
Information Collected Automatically
IP address, device identifiers, browser and device type, pages viewed, session times, stream quality numbers and diagnostic data. We use it to run and secure the Service and to fix problems.
Cookies
We use cookies to keep you signed in and remember your settings. You can turn cookies off in your browser, but signing in won’t work without them.
How We Use Information
To provide and maintain the Service; bill your package; prevent fraud and misuse; send account and billing messages; answer support requests; and improve the Service. Some features use an AI service provider acting for us (for example, suggested support answers). We do not sell personal information.
Emails From HIT HOOT
With an account you’ll get service messages: sign-in codes, receipts, support replies, and notices about your account, package and shows. These are not marketing and can’t be turned off while you have an account. HIT HOOT doesn’t send marketing texts.
Who We Share Information With
- The platforms you send to: your show goes to the STREAMS you add, under those platforms’ own policies.
- Service providers that work for us under contract: payments (Stripe), email (Mailgun), hosting and AI processing.
- The law: when required by law, subpoena or court order, or to enforce our Terms of Use, protect HIT HOOT and our customers, or prevent fraud and abuse.
How Long We Keep It
We keep account information while you have an account, and billing records as long as tax and accounting rules require. Recordings are kept for the time you choose in AIR.
Data Security
We use reasonable administrative, technical and physical safeguards, including encryption of stream keys and passwords stored in a scrambled form. No system is 100% secure, and we can’t guarantee absolute security.
Outside The United States
If you are outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ. By using the Service, you consent to this transfer.
Your Privacy Rights
Depending on where you live, you may have the right to know what personal information we hold, get a copy, correct it, delete it, and opt out of certain processing. We honor applicable rights under the California Consumer Privacy Act as amended by the CPRA, and the Colorado, Virginia, Connecticut, Utah and other state privacy laws. An account that isn’t on a channel can be deleted at any time at https://hithoot.com/delete-account; a channel’s account is closed with us by email, so its package, shows and recordings are handled first. For any other request, email support@hithoot.com. We may need to confirm it’s you before we respond. We won’t treat you differently for using these rights.
Children
Accounts are for people 18 and older. We do not knowingly collect personal information from children under 13; if we learn we have, we delete it. Shows that include minors are the channel’s responsibility under its school’s, league’s or organization’s own rules.
Changes To This Policy
We may update this Privacy Policy. Material changes will be announced on the Service or by email. Continued use after an update means you accept it.
Contact Us
Questions, or to use your privacy rights: support@hithoot.com.